Forgotten your password? No problem — the reset works via an emailed link.
Starting a reset
- On /Account/Login click "Forgot password?"
- Enter your email address (the one your account is registered with)
- Click "Send reset link"
This sends you an email with a time-limited link.
Checking your inbox
Look in your inbox. If nothing arrives:
- Check the spam folder. The sender is
[email protected]. - Make sure the address is correct. For security reasons we do not reveal whether an address is registered at all — you always receive the "We have sent a link" response, even if the address is unknown to us. This prevents email enumeration.
- Account not yet confirmed? The reset only works for confirmed accounts. If you have never signed in, click the original confirmation link from the registration email first, or request a new one (see Registration and Trial).
Setting a new password
The link in the email leads to a page with two fields:
- New password, at least 12 characters, mixed case, one digit.
Click "Set new password". You land directly on the login page and can sign in with the new password.
Link validity
The reset link is valid for one hour. If you click too late, just visit
/Account/ForgotPassword again and request a new one. The old link is
invalidated at that point.
What does not work
- Using the same link more than once. After a successful reset the link is consumed.
- Resetting to a different address. You cannot change your email address via the reset link, only your password. Changing your email is done on the profile page and requires an active login.
If the email address itself is no longer accessible
If you no longer have access to the original email address (former employer, closed mail account, etc.): write to us at [email protected]. We review it manually and can update the address if identity can be plausibly established.