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Support and contact

How to reach us and what we need to help you quickly.

How to reach us

For support, questions, bugs, sales, and contract matters, reach us at [email protected].

Response time on business days: typically within 24 hours.

What we need for a quick response

Please include in your email right away:

  • The CodeCharter version (codecharter --version)
  • The operating system and .NET version (dotnet --info)
  • A description of what was expected and what happened
  • If possible: the last few lines of the CLI output with --verbose

Security disclosure

For a security vulnerability, write to us with "Security" in the subject line. We respond within 48 hours.