CodeCharter sends three kinds of emails:
- Confirmation link after registration
- Password reset link on request
- Trial reminders shortly before expiry
If one of them does not arrive, here is the sequence to check.
1. Spam folder
First suspect. We send from the address [email protected]. If your email provider has strict spam filters, the first delivery may land there.
In the spam folder: move the email out and mark the sender as trusted. Follow-up emails will then arrive normally.
2. Email address typed correctly
Typos during registration happen, e.g. [email protected] instead of [email protected]. For security reasons we do not reveal at the "Forgot password" step whether an address is known to us; you always receive the "We sent the link" response.
Check: try registering again on the registration page with the correct address. If you get back "this address already exists", the account was originally created correctly and it is a delivery issue (see the next points).
3. Mail provider filtering completely
Some corporate providers (especially Microsoft 365 with strict Defender rules) quarantine emails without the user seeing them in the spam folder.
Check: ask the provider admin or IT to search the mail trace console for [email protected].
Fix: have the provider whitelist the sender domain bochmann-software.com or the email address directly.
4. SPF/DMARC issues
We are correctly configured for DMARC, SPF, and DKIM. If your provider rejects them anyway, it is an overly strict authentication rule on the provider side.
Check: look at the headers of an incoming email (one that did get through) to see which auth rules your provider enforces. Our emails should pass DMARC.
5. Resend mechanism
If the original confirmation link did not arrive or is too old:
- On the "Email Verification Sent" page there is a "Resend confirmation link" form.
- Enter the address again and submit.
- This sends a fresh link.
For a password reset simply visit /Account/ForgotPassword again.
6. Account was never created
If you are sure the account was created but no email arrived at all, the registration may have actually failed (e.g. a browser crash in the middle of submitting). Try:
- Registering again on the registration page.
- If you get "this address already exists": nothing to do, the account is there and the email is the problem.
- If the registration goes through: that was it.
7. If you need our help
Write to us at [email protected] from an alternative address:
Subject: Confirmation email not arriving
Account email: [email protected]
Registered: approximately 2026-05-28 14:00 UTC
We can manually:
- Set the email confirmation (you do not need to click anything in the email)
- Or generate a password reset token manually and send it to your alternative address
This typically takes less than two business days.
Server-side issues
If our email delivery has an outage, we proactively contact the affected accounts. Such incidents are rare.